There are many variables that affect how people process the words of others. This video is a general comment on MBTI and seeking balance with being more rational or feeling with processing information.
There may be other parts of a person to address, and other skills that may help. Therapists may be able to offer support in learning new coping tools while seeking balance with thinking or feeling preferences.
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Bowen Family Systems - Differentiation:
https://www.thebowencenter.org/pages/conceptds.html
Active Listening:
http://www.organizedmesses.com/blog/2013/11/re-its-not-about-nail.html
